City of Commerce, Oklahoma

City of Commerce Water Department Policies and Procedures

1.        Office hours for the Water Department, for connecting/disconnecting service are:

                         8:00 am to 4:30 pm. Deposits, payments and all paperwork can be done at City Hall:

                         8:00 am to 5:00 pm.

                         After hours, Weekends or Holidays --- there will be a $90.00 after hours fee charged to your account.

2.        Deposits - Water deposits are $150.00 and require 2 forms of ID of the person(s) whose name will be on the account.

3.        Transfers - When transferring an account from one residence to another, there will be a $25.00 charge.

                         (Photo ID Required)

4.         Late Fees - Utility bills are due by 5:00 pm on the 16^th of each month. A late fee of 10% will be applied to each unpaid account on the 17^th. If the 16^th falls on a weekend or Holiday your bill must be in the drop box by the next business day by 8:00 am to not receive the 10% late fee.

5.        Shut Offs - Bills MUST be paid by 5:00 pm the 25^th of each month or they are considered in default.  A default charge of $30.00 will be added to each account the 26^th. Default charge is a charge for non-payment, THIS IS NOT A RECONNECT FEE, default charge is added whether water is disconnected or not. Reconnect fee is $30.00. Disconnection day is the 26^th of each month. Payments may be placed in the drop box to avoid shut off and extra charges, or must be paid by NOON of that Monday, if the 26^th falls on a weekend or holiday.  Payments in the drop box BEFORE 8:00 am the morning of late fee addition or disconnect day will not be charged the extra fees. PLACING IT IN THE DROP BOX AFTER 8:00 AM WILL NOT KEEP YOU FROM BEING DISCONNECTED.

6.        Reconnection Fees as follows:  During business hours = $30.00  |  After hours, weekends or holidays = $90.00.

7.        Drop Box - For payments after hours, there is a drop box on the west side next to the drive thru window of City Hall. Drop box is checked at 8:00 am each morning.  Payments in the drop box BEFORE 8:00 am the morning of late fee addition or disconnect day will not be charged the extra charges if due date or cutoff date is on a weekend. PLACING IT IN THE DROP BOX AFTER 8:00 A.M. WILL NOT KEEP YOU FROM BEING DISCONNECTED.

8.        Default or Reconnect fee can only be dismissed when directed by the City Administrator.

9.        If you do not receive a bill in the mail, you are still responsible for your bill being paid.   Please contact City Hall at (918) 675-4373 ext. 1 for your balance on account or a copy of your water bill.  Partial payments are not accepted.

10.    Only the account holder can make changes to their water account and must present I.D. to make any adjustments.

11.    Extension - In case of hardship an extension may be applied for $10.00. Failure to pay on the agreed extension date will result in a $30.00 default charge, disconnection of utilities and the $30.00 reconnect fee.

12.    Bad Checks - A $50.00 fee will be added for insufficient checks. Anyone with more than one insufficient check within the last year, upon review, may not write a check for utilities for 1 year.

13.    Water Department employees who work in the field and not in the office are prohibited from accepting payments for utility bills. Any information needed on an account must be requested from the office; field employees do not have this information of utility accounts.

14.     Field employees are under orders of the Commerce Water Department to shut off all non-paid accounts.  BILL MUST BE PAID IN FULL IN-ORDER TO AVOID BEING SHUT- OFF OR HAVE WATER RECONNECTED.  Any request to leave water on will be denied. Field employees must follow Commerce Water Department policy and procedure. Reconnects will be completed the day full payment is made.

15.    Swimming pools- Owners must notify the water department before filling pool and after filling the pool for the city to get meter readings in-order for a sewer credit to be deducted from the water account. Credit cannot be applied without the city getting the readings prior to filling the pool and after pool is filled.

                    Other Charges

16.    Water Tap charges;  ¾” inch tap $775.00, 1 inch tap $1,175.00, and 2 inch tap $3,800.00.
17.    There will be a $100.00 charge for tampering with water meter or equipment.
18.    An account holder may request one re-read per year at no cost. Any other request for having your meter re-read will have a charge of $25.00.  

Trash Service

19.    The City of Commerce trash is picked up by Cards Holdings Inc. Trash routes are ran on Tuesdays and Thursdays each week. If a holiday falls on a normal pick up day then the trash will be picked up the following day. This applies to weather conditions as well. Each resident is allowed 96 ounces of trash to be picked up by Cards Holdings, LLC. If you have a damaged or broken poly you must notify Cards at (877) 592-2737 to get a replacement.  If you have any issues with your trash services, please call Cards at 1-877-592-2737. Make sure ALL your trash is in bags and poly is out by the curb no later than 6:00am.

Code Enforcement Department

 Dear Resident,

Welcome to Commerce, Oklahoma. We are so glad you chose to make our town your home.

This is just a little information letter about services we offer and your requirements in certain areas as a citizen of   Commerce.

1. Animals are required to be licensed in the city. They are to have current shot records and a current tag from the city. This is done by bringing the information to city hall and paying the $5 fee. Licensing period is from May 1 to April 30 the following year.  As of November 1, the fee drops to $2.50.  Impound fees are $10 a day and shots [rabies and parvo] and licensing fees will be paid before the animal is returned.
2. You are allowed to burn natural yard waste only in the city.  It is allowed during daytime hours. Nighttime burning for recreation is also allowed but still is only natural materials. Either one of these will require a permit. This permit will have a $10 fee and will require a pre-site inspection and a 72-hour notice given prior to burning.
3. Garage sales are allowed and do require a permit.  There is no fee for this permit, however you are only allowed to sales for 3 consecutive days with 5 business days in between sales and no more than 5 sales at a given location in a year. 
4. The occupant of a residence on Commerce is required to keep all yards mowed and maintained. This includes curbs, ditches and alleys.
5. Poly carts for trash service are paid for in the water bill. You are allowed to fill that cart weekly. The trash in the cart MUST be bagged.  Any extra trashed outside the cart you will be required to call the city hall and notify of the extra amount, so you may be billed accordingly. No furniture or extra stuff to be set out by the curb.
6. The City of Commerce in order to help our citizens with clean-up has purchased a dumpster for the resident’s use. This dumpster will be open the 3^rd Saturday of every month. The dumpster opens at 8am and will open until 4pm OR UNITL IT IS FULL. I would suggest getting there early.  The dumpster is located inside the fence at 210 S. Main.  THINGS NOT ALLOWED IN THE DUMPSTER, tires, concrete, paints, chemical, household trash, and construction debris.

WE ALSO SUGGEST KEEPING YOUR EYE ON THE WATERBILL. ANY CHANGES OR IMPORTANT ANNOUCEMENTS WILL BE POSTED IN THE WATERBILL.

Thank you for your cooperation.

Adam Grider/ Commerce Code Enforcement

Find Codes and Ordinances at www.commerceokla.com